Last Updated: 2024-06-25

Overview

At Afexgen, we strive to ensure that our customers are satisfied with our software development services. If for any reason you are not satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

• The request for a refund must be made within 30 days of the purchase date.
• The reason for the refund must be clearly stated and should relate to the services provided.
• Any work delivered must be returned or access revoked where applicable.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Customized software solutions once delivered and accepted by the client.
• Consultation fees.
• Monthly subscription fees for ongoing support and maintenance once the service period has started.

Process for Requesting a Refund

To request a refund, please follow these steps:

• Contact our customer service team at support@afexgen.com with your order details and the reason for the refund request.
• Our team will review your request and respond within 5-7 business days.
• If approved, the refund will be processed within 10 business days and a credit will be applied to your original method of payment.

Partial Refunds

In certain situations, only partial refunds may be granted. This includes:

• Services that have been partially completed by the time the refund request is made.
• Instances where the client has derived partial benefit from the service provided.